Call 0344 5678 427

Chat with Us

Login to your account

Your online account

Download latest invoices
Make payments
Submit meter readings
Moving premises
Download useful forms


If you currently pay by BACs, we have recently changed our banking details and you should have received a communication from us. It is important all new BACs payments are directed to our new details. Please visit our updated FAQs on your online account to view our new banking details.

We are aware of a number of customers recently being targeted by calls from an unknown third party, claiming to be BES Utilities. Please remain vigilant and, if you have any concerns about the identity of a caller, please contact us immediately. You should not disclose your personal or business details unless you are confident you are speaking with a genuine caller.

We are enhancing our procedures in response to this fraudulent behaviour, which means we may require more information from you before carrying out certain requests (for example, updating contact details or opening/closing accounts). We appreciate your patience as we work hard to keep your information safe.

For additional security, we recommend setting up a password on your account in order to help with identification.