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If you are unable to log in to your My BES Utilities account, the following suggestions may be able to help you:

  • You can log into your My BES Utilities account using an email address you have selected yourself.
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  • If you've forgotten your password, select the 'Request a Password' link and follow the instructions so we can email a link for you to choose a new password.
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  • If you are still experiencing problems, please contact us on 0344 5678 427 and we'll be happy to help you.